Introduction
TBN Saratoga Springs LLC (referred to throughout this document as TBN Saratoga, we, us, or our) is committed to protecting the privacy of individuals who visit our website at www.tbnsaratoga.hair and use the services we provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our digital properties and services.
By accessing or using our website, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with any part of this policy, you should discontinue use of our website and services immediately. We reserve the right to update this policy at any time, and continued use after changes constitutes acceptance of the revised terms.
Your privacy is not an afterthought to us. It is a foundational element of the systems we design, the code we write, and the relationships we build with our clients. We encourage you to read this document fully and reach out if anything is unclear.
Information We Collect
We collect information that you voluntarily provide to us when you interact with our website, contact us via email or phone, or engage our services. The types of information we may collect include:
- Contact Information: Your name, email address, phone number, company name, and mailing address when you fill out a contact form, request a consultation, or subscribe to communications.
- Business Information: Details about your organization, infrastructure requirements, project scope, and technology stack when you inquire about or engage our services.
- Communication Records: The content of messages you send through our website, email correspondence, call logs, and any feedback or survey responses you provide.
- Technical Data: Information automatically collected when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
We do not intentionally collect sensitive personal information such as social security numbers, financial account details, health records, or government identification documents through this website. If such information is inadvertently submitted, we will take reasonable steps to delete it.
How We Use Your Information
The information we collect serves specific, legitimate business purposes. We do not collect data for the sake of collecting it. Each type of information has a clear and defined use within our operations.
We use the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, provide requested services, prepare project proposals, and fulfill contractual obligations.
- Communication: To send you service-related updates, respond to your questions, provide technical support, and share relevant information about our offerings.
- Website Improvement: To analyze how visitors interact with our website, identify areas for enhancement, and optimize user experience based on aggregated usage patterns.
- Security and Compliance: To monitor for fraudulent activity, enforce our terms of service, comply with legal obligations, and protect the rights and safety of TBN Saratoga Springs LLC and its clients.
- Marketing: To inform you about services, events, or resources that may be relevant to your interests, provided you have not opted out of such communications.
We process your information on the legal bases of contractual necessity, legitimate business interest, consent where required by law, and compliance with legal obligations.
How We Share Your Information
TBN Saratoga Springs LLC does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party vendors to perform functions on our behalf, such as website hosting, analytics, email delivery, payment processing, and customer relationship management. These providers are contractually bound to handle your data securely and only as instructed by us.
- Legal Compliance: We may disclose information if required by law, regulation, subpoena, court order, or governmental request. We will make reasonable efforts to notify you of such disclosure unless prohibited by law.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any such change in ownership or control of your personal information.
- Protection of Rights: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.
- With Your Consent: We may share your information for any other purpose with your explicit prior authorization.
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our service providers to use your personal data for their own purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance browsing experience, analyze traffic patterns, and understand how visitors engage with our content. Cookies are small text files placed on your device by your web browser at the direction of the websites you visit.
We use the following categories of cookies:
- Essential Cookies: Necessary for the basic operation of our website, such as session management and security features. These cookies do not require your consent.
- Analytics Cookies: Used to collect aggregated, anonymized information about website usage, including page views, session duration, and navigation paths. We use this data to improve site performance and content relevance.
- Functional Cookies: Enable enhanced functionality such as remembering your preferences and settings for future visits.
You can control cookies through your browser settings. Most browsers allow you to refuse all or some cookies, delete existing cookies, or alert you when a website attempts to set a cookie. Please note that disabling certain cookies may affect the functionality of our website.
Our website may also use web beacons, pixel tags, and similar technologies embedded in emails or web pages to track engagement metrics. These tools help us measure the effectiveness of our communications and deliver a more relevant experience.
Data Security
We implement and maintain industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. As a computer systems design firm, security is not merely a policy checkbox for us, it is our core competency.
Our security measures include but are not limited to:
- Transport Layer Security (TLS) encryption for all data in transit between your browser and our servers.
- Secure server infrastructure with access controls, firewalls, and intrusion detection systems.
- Regular security assessments, vulnerability scanning, and penetration testing of our digital infrastructure.
- Access to personal data restricted to authorized personnel who require such information to perform their job functions.
- Data backup and disaster recovery protocols to ensure availability and integrity of information.
Despite our best efforts, no method of electronic storage or transmission over the Internet is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. You also play an important role in keeping your information safe by maintaining the confidentiality of any credentials used to access our services.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The duration of retention depends on the nature of the data and the purpose of processing.
When determining the appropriate retention period, we consider the following factors:
- The amount, nature, and sensitivity of the personal data.
- The potential risk of harm from unauthorized use or disclosure.
- The purposes for which we process the data and whether those purposes can be achieved through other means.
- Applicable legal, tax, and regulatory requirements that mandate specific retention periods.
Upon expiration of the applicable retention period, we will securely delete or anonymize your personal data so that it can no longer be associated with you. Anonymized and aggregated data may be retained indefinitely for analytical and statistical purposes.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. We respect these rights and have established procedures to facilitate their exercise. These rights may include:
- Right to Access: You may request a copy of the personal data we hold about you and information about how it is processed.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You may request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
- Right to Restrict Processing: You may request that we limit the processing of your personal data in certain situations.
- Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within the timeframe required by applicable law and may ask for additional information to verify your identity before processing your request.
You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in each email or by contacting us directly. Even if you opt out of marketing messages, we may still send you transactional or service-related communications.
Childrens Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under the age of 18 without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child under 18 without appropriate consent, we will take prompt steps to delete that information from our records.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We are committed to protecting the privacy of minors and will take swift corrective action where necessary.
In accordance with the Childrens Online Privacy Protection Act (COPPA) and similar state-level protections, we do not target, market to, or design our services for children under 13 years of age.
International Data Transfers
TBN Saratoga Springs LLC is headquartered in the United States, and our servers and operations are primarily based in the US. If you access our website or services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
By using our website or providing your personal information to us, you acknowledge and consent to the transfer of your data to the United States and other jurisdictions that may have data protection laws different from those in your country of residence. We take appropriate measures to ensure that any such transfers comply with applicable legal requirements and that your data remains protected.
Where required by applicable law, we implement appropriate safeguards such as standard contractual clauses approved by relevant regulatory authorities to govern cross-border data transfers.
Third-Party Links
Our website may contain links to third-party websites, plugins, applications, or services that are not owned or controlled by TBN Saratoga Springs LLC. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices.
When you leave our website, we encourage you to read the privacy policy of every site you visit. We provide links to external resources for your convenience and informational purposes only, and inclusion of a link does not imply endorsement of the linked site or its privacy practices. Your interactions with third-party services are governed by their respective terms and policies, not by this document.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations. When we make material changes, we will post the revised policy on this page and update the Last updated date at the top of the document.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. In the event of a significant change that affects how we handle your personal data, we will make reasonable efforts to notify you through our website or by direct communication where feasible.
Your continued use of our website and services after any modification to this Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you disagree with any changes to this policy, you should discontinue use of our services.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding our collection and use of your personal information. Under California law, you have the right to:
- Know what categories and specific pieces of personal information we have collected about you in the preceding 12 months.
- Know the categories of sources from which personal information was collected and the business purpose for collecting or sharing that information.
- Request deletion of personal information we have collected from you, subject to certain exceptions.
- Opt out of the sale or sharing of your personal information (though we do not sell personal information as defined under California law).
- Not receive discriminatory treatment for exercising your privacy rights under the CCPA.
To exercise your California privacy rights, you or your authorized agent may submit a verifiable consumer request by contacting us using the information in the Contact Information section. We will verify your identity before responding to your request and aim to respond within 45 days as required by law.
Governing Law and Jurisdiction
This Privacy Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law principles. You agree that any legal action or proceeding relating to this Privacy Policy shall be brought exclusively in the state or federal courts located within the State of Utah, and you consent to the personal jurisdiction of such courts.
If any provision of this Privacy Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of this policy shall not constitute a waiver of such right or provision.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we encourage you to reach out. Our team is available to address your inquiries thoroughly and promptly.